Unavailability of aircraft forces InselAir to temporarily suspend some routes

Willemstad – Curacao. As a direct result of the continued grounding of a part of InselAir’s fleet by the Aruban Civil Aviation Authorities InselAir has no choice but to temporarily suspend services to the following routes starting Wednesday March 8, 2017: Barquisimeto, Caracas, Georgetown, Haiti, Havana, Kingston, Las Piedras, Manaus, Medellin, Miami, Paramaribo, Port of Spain, Santo Domingo and Quito. Inter-island services to Aruba, Bonaire, Curacao and St. Maarten will remain in place. As soon as aircraft will become available again InselAir will look into re-launching some of its routes. In this case passengers will be informed accordingly. InselAir expects to return to regular operations again by June of this year.

Passengers are being protected or refunded
Passengers who are in the possession of a ticket purchased via an InselAir ticket office or online via fly-inselair.com will be granted a refund and will be contacted by the Customer Relations Department. Passengers who have purchased a ticket via a travel agent are strongly advised to contact their travel agent to have the refund processed. Passengers who have already started their journey will be protected on another airline and will be informed by our Customer Relations Team.

How can passengers contact InselAir?
The InselAir Customer Relations Team will use the contact details that passengers have provided upon their reservation/booking. In case passengers did not provide personal contact details upon their reservation/booking, we advise those to contact InselAir via +297 582 1200, +599 9 737 0444 or +1 855 493 6004 (Mon – Fri 7AM – 8PM & Sat – Sun 8AM – 8PM, UTC/GMT-4  local time) or via schedulechange@fly-inselair.com.

InselAir regrets that it is forced to take these measures and sincerely apologizes for the inconvenience caused. InselAir’s teams will do their utmost to inform and support the affected passengers.