Flow/UTS reaffirms its commitment to provide best-in-class connectivity to customers across the Dutch Caribbean.

The company says its priority is to provide the very best value and service experience for customers – including those in Curaçao who were recently migrated from the old copper network to the new industry-standard hybrid fibre coaxial (HFC) network.

“Over the past few weeks, we have received some queries about the ongoing migrations. As we work diligently to deliver market-leading communication and entertainment solutions, we take this opportunity to reaffirm our commitment to ensuring that our customers and stakeholders receive best-in-class connectivity, value and service,” said Danny Macaya, Country Manager, Dutch Caribbean, Flow.

“At this very moment we are laying the foundation for the future by combining the best elements of both Flow and UTS. This migration project is a huge undertaking and we have taken notice of the concerns which have been raised, and we wish to apologise to those customers who may have been negatively impacted by recent service outages. I want to assure you our teams are working assiduously to resolve these issues in the shortest possible timeframe. This is our number one priority.”

Macaya said Flow/UTS will continue to invest in its people and networks, with a view to establishing future-proof technologies that would serve the Dutch Caribbean for generations to come.

“We have made significant investments because we understand the importance of the role we play in enabling the people of the Dutch Caribbean to access the digital world. While this network migration is no small undertaking, we are making good progress and we are confident our customers will soon begin to experience a difference,” he said.

“Dealing with the impact of a global pandemic over these past few months has been difficult for everyone, but we are still working hard every day to keep our communities connected and safe. We know the services we provide are critical and we are moving with haste to ensure we meet the demand and exceed expectations. This is our commitment for today and beyond.”

Macaya also asked for cooperation and patience from customers during this time.

“With a project of this size and complexity there will no doubt be some challenges, so we are asking for patience and cooperation at this time. We remain at your service and we will continue to work to keep the Dutch Caribbean connected to the things that matter most.”