Cpost International listens to its customers. – ESO – Evento | Show

After a few weeks of testing, Cpost International N.V. launches its latest innovation, a self-service kiosk at the Groot Kwartier Branch.

“We listened to our customers and it became clear that we had to find a way to drastically reduce the waiting time our PuntoMio shippers experienced when picking up their packages. Automation was our only solution…,” says Thomas Roggendorf, CEO at Cpost International N.V. during his speech at the inauguration ceremony last Tuesday. “This self-service kiosk will have you finished with your transaction in under 3 minutes…,” Mr. Roggendorf added.

Since the introduction of these self-service kiosks three weeks ago, Cpost International N.V. reported to have processed more than 2000 transactions. PuntoMio shippers do not have to wait in line anymore when coming to pick up their shipments.

“We have received so many positive reactions from our clients that we have decided to extend our opening hours, especially and only for our PuntoMio shippers whom would like to pick up their shipments after work. From Monday to Friday, our branch in Groot Kwartier will stay open, only for PuntoMio shipment pickups until 18:30. And of course, you are always welcome on Saturday from 8:00 am till 11:30 am……” Mr. Nisbeth, Commercial Manager at Cpost International N.V. mentioned.