C&W Communications, the operators of Flow and UTS, is aware of the recent issues experienced by Aqualectra that impacted the delivery of electricity via the national grid to many parts of Curaçao earlier today Monday, November 4th, 2019.
Customers across the island who were adversely affected by the power outage experienced a loss of connectivity with their landline, internet and television services. Once power was restored to the national grid their services were simultaneously restored.
Further, the power outage also impacted the delivery of some services to select B2B customers in Barbados and Trinidad via the company’s subsea network, however, the overall impact was minimal.
We take this opportunity to recommend that customers use an Uninterruptible Power Supply (UPS) device which will provide them with power during an outage. It is also recommended that customers incorporate surge protectors for all equipment in use including Set Top Boxes (STBs), PCs, laptops, televisions and other devices.
C&W Communications looks forward to its sustained collaboration with all stakeholders, especially as it relates to the best practices of incident management and recovery.